Terms of service

Terms of Service

Last updated: 19th March 2026

Welcome to BFA Counselling Services. These Terms of Service govern your use of our website, services, and any purchases made through our store. By accessing our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. Business Information

This website is operated by BFA Counselling Services. Throughout the site, the terms “we,” “us,” and “our” refer to BFA Counselling Services.

For questions about these Terms, please contact us at:

Email: samantha@bfacounselling.com

2. Eligibility

By using this website, you confirm that:

  • you are at least the age of majority in your country or region, or

  • you are using this website with the consent of a parent or legal guardian where permitted.

You must not use our products or services for any unlawful or unauthorized purpose.

3. Services Disclaimer

BFA Counselling Services may offer counselling, coaching, consultation, support services, educational resources, and related materials.

By booking or purchasing services through this website, you understand and agree that:

  • services provided through this website do not replace emergency, crisis, or urgent medical care,

  • you should contact emergency services or a qualified medical professional immediately if you are in crisis or at risk of harm,

  • any information on this website is for general informational and educational purposes only unless expressly stated otherwise.

If you provide counselling, coaching, or consultation services, you may want to adjust this section so it accurately reflects your qualifications and the scope of your services.

4. Appointments and Cancellations

When booking a service:

  • you agree to provide accurate and complete information,

  • you are responsible for attending appointments on time,

  • cancellations and rescheduling are subject to our posted cancellation policy,

  • missed appointments or late cancellations may be charged in full.

We reserve the right to refuse, reschedule, or cancel services where necessary.

5. Products

We may offer physical goods, books, digital products, and print-on-demand merchandise through our website.

We make every effort to display products and descriptions as accurately as possible. However, we do not guarantee that product images, colors, or descriptions will always appear exactly the same on every device or in final printed form.

6. Digital Products

All digital products, including ebooks, downloadable resources, worksheets, guides, or similar content, are licensed for personal use only unless otherwise stated.

You must not:

  • copy,

  • reproduce,

  • distribute,

  • resell,

  • share, or

  • modify

our digital content for commercial use without our written permission.

7. Print-on-Demand and Custom Products

Some products may be made to order or fulfilled by third-party production partners.

Because these items are custom made or produced on demand:

  • delivery times may vary,

  • slight variations in color, size, or print placement may occur,

  • we do not accept returns for change of mind unless required by law.

Please review our Return & Refund Policy for more detail.

8. Pricing and Payments

All prices are listed in [insert currency] unless otherwise stated.

We reserve the right to:

  • change prices at any time,

  • correct pricing errors,

  • refuse or cancel orders placed with incorrect pricing,

  • limit or refuse any order at our discretion.

Payment must be received in full before products or services are provided, unless otherwise agreed.

9. Shipping and Delivery

For physical and print-on-demand items, shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • postal carriers,

  • customs,

  • incorrect shipping information provided by the customer,

  • events outside our reasonable control.

Risk in physical goods passes to you upon delivery, unless otherwise required by law.

10. Returns and Refunds

Returns, cancellations, and refunds are governed by our Return & Refund Policy.

By purchasing through our website, you agree to that policy.

11. Intellectual Property

All content on this website, including text, branding, logos, graphics, downloads, product designs, and materials, is owned by or licensed to BFA Counselling Services and is protected by copyright, trademark, and other intellectual property laws.

You may not use, copy, reproduce, or exploit any part of this website or its content without our prior written permission.

12. Acceptable Use

You agree not to:

  • use the website for unlawful purposes,

  • attempt to gain unauthorized access to our systems,

  • interfere with the security or functionality of the website,

  • upload harmful code, viruses, or malicious content,

  • harass, abuse, defame, threaten, or discriminate against others,

  • infringe upon our intellectual property rights or the rights of others.

We reserve the right to suspend or terminate access to our website or services if these Terms are violated.

13. Third-Party Services and Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the content, policies, or practices of third parties.

If we use third-party providers for payment processing, booking systems, printing, or shipping, your use of those services may also be subject to their terms.

14. Limitation of Liability

To the fullest extent permitted by law, BFA Counselling Services shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • your use of this website,

  • your inability to use this website,

  • delays or interruptions,

  • product issues beyond our reasonable control,

  • reliance on any content or information provided on the site.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

15. No Guarantee of Results

We do not guarantee any specific personal, emotional, financial, health, or business outcome from the use of our services, products, or content.

Any testimonials or examples on the website are illustrative only and do not guarantee similar results.

16. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

17. Changes to These Terms

We reserve the right to update, change, or replace these Terms at any time by posting updates on this page.

It is your responsibility to check this page periodically for changes. Continued use of the website after changes are posted means you accept those changes.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of United Kingdom, without regard to conflict of law principles.

19. Contact Information

Questions about the Terms of Service should be sent to:

BFA Counselling Services
Email: samantha@bfacounselling.com